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WhatsApp appointments & bookings templates

Confirmations, reminders, reschedules and no-show follow-ups for anyone running a calendar.

6 templates, six languages, free to copy.

6 templates

Immediately on booking. Confirms something the customer just did. The quick-reply buttons turn a one-way notice into a cancellation you find out about in advance.

Hi {{1}}, your appointment with {{2}} is confirmed for {{3}} at {{4}}, at {{5}}. Please arrive five minutes early. Use the buttons below if you need to change it.

Reschedule

Cancel

Copies with the {{1}} placeholders intact, ready to paste.

Placeholders, timing and approval notes

One day before, mid-morning. The single highest-return utility template there is. One prevented no-show usually pays for a month of sends.

Hi {{1}}, a reminder that you are booked with {{2}} at {{3}}, at {{4}}. Tap Confirm so we know to expect you, or Reschedule to move it.

Confirm

Reschedule

Copies with the {{1}} placeholders intact, ready to paste.

Placeholders, timing and approval notes

On any change, whoever made it. Repeating both the old and new time is what stops the customer turning up at the original slot.

Hi {{1}}, your appointment has moved from {{2}} to {{3}}, still at {{4}}. Nothing else changes. Reply here if that new time does not work.

Copies with the {{1}} placeholders intact, ready to paste.

Placeholders, timing and approval notes

On cancellation, from either side. A cancellation notice is service. Offering to rebook is fine; offering a discount to rebook would make it marketing.

Hi {{1}}, your appointment on {{2}} has been cancelled as requested. Nothing further is needed from you. When you are ready to book again, use {{3}} or just reply here.

Copies with the {{1}} placeholders intact, ready to paste.

Placeholders, timing and approval notes

Within an hour of the missed slot. Written as concern rather than reproach. A missed appointment is usually a forgotten one, and this is the message that recovers it.

Hi {{1}}, we missed you at {{2}} — we hope everything is alright. Your slot is free again whenever you want it: rebook at {{3}} or reply here and we will find a time.

Copies with the {{1}} placeholders intact, ready to paste.

Placeholders, timing and approval notes

A few hours after the visit, same day. A follow-up on a service they received. Keep it to one question — a link to a ten-field form gets ignored and a review incentive makes it marketing.

Hi {{1}}, thank you for visiting {{3}} today. How was your appointment with {{2}}? Just reply to this message — we read every one, and it takes ten seconds.

Copies with the {{1}} placeholders intact, ready to paste.

Placeholders, timing and approval notes