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Utility About something the customer already did — an order, a booking, a payment.

WhatsApp post-visit feedback request template

Ready to submit, in 6 languages. Free, no signup — and unlike most template libraries, this one tells you which category Meta will file it under.

Appointments & bookings · Utility

Hi {{1}}, thank you for visiting {{3}} today. How was your appointment with {{2}}? Just reply to this message — we read every one, and it takes ten seconds.

Copies with the {{1}} placeholders intact, ready to paste.

What goes in each placeholder

Use samples like these when you submit, not test or abc. Meta reviews the message with the placeholders filled in, and obviously fake samples are a documented rejection cause.

When to send it

A few hours after the visit, same day.

Why it is a utility template

A follow-up on a service they received. Keep it to one question — a link to a ten-field form gets ignored and a review incentive makes it marketing.

A reply to this reopens the 24-hour window, so any follow-up conversation is free.