WhatsApp customer support templates

Ticket updates, resolution notices, feedback requests and the messages that reopen a closed window politely.

5 templates, six languages, free to copy.

5 templates

Support ticket received

Utility

Within a minute of the ticket being raised. Acknowledges a request they made. Give a real timeframe — "as soon as possible" is what people quote back to you angrily.

Hi {{1}}, we have logged your issue as ticket {{2}}. Someone from the team will reply within {{3}}. You can add anything you forgot by replying here.

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नमस्ते {{1}}, आपकी समस्या टिकट {{2}} के रूप में दर्ज हो गई है। टीम से कोई {{3}} के भीतर जवाब देगा। कुछ छूट गया हो तो यहीं जवाब देकर जोड़ सकते हैं।

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This Hindi translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

வணக்கம் {{1}}, உங்கள் பிரச்சினை டிக்கெட் {{2}} ஆகப் பதிவு செய்யப்பட்டுள்ளது. குழுவிலிருந்து ஒருவர் {{3}} க்குள் பதிலளிப்பார். ஏதேனும் விடுபட்டிருந்தால் இங்கே பதிலளித்து சேர்க்கலாம்.

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This Tamil translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

నమస్కారం {{1}}, మీ సమస్య టికెట్ {{2}} గా నమోదైంది. బృందం నుండి ఎవరైనా {{3}} లోపు బదులిస్తారు. ఏదైనా మర్చిపోతే ఇక్కడే బదులిచ్చి చేర్చవచ్చు.

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This Telugu translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

नमस्कार {{1}}, तुमची तक्रार तिकीट {{2}} म्हणून नोंदवली आहे. टीममधून कोणीतरी {{3}} मध्ये उत्तर देईल. काही राहिले असल्यास इथेच उत्तर देऊन जोडा.

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This Marathi translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

নমস্কার {{1}}, আপনার সমস্যা টিকিট {{2}} হিসেবে নথিভুক্ত হয়েছে। দল থেকে কেউ {{3}} এর মধ্যে উত্তর দেবেন। কিছু বাদ পড়লে এখানেই জানিয়ে যোগ করতে পারেন।

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This Bengali translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

Placeholders, timing and approval notes

Support ticket resolved

Utility

On closing the ticket. Closing the loop on their request. The reopen route is what stops a closed ticket becoming a one-star review.

Hi {{1}}, ticket {{2}} is now resolved — we {{3}}. If it is not actually fixed, reply here within the next few days and we will reopen it rather than start again.

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नमस्ते {{1}}, टिकट {{2}} अब हल हो गया है — हमने {{3}}। अगर वाकई ठीक नहीं हुआ, तो अगले कुछ दिनों में यहीं जवाब दें, हम इसे दोबारा खोल देंगे, नया नहीं बनाएंगे।

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This Hindi translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

வணக்கம் {{1}}, டிக்கெட் {{2}} தீர்க்கப்பட்டது — நாங்கள் {{3}}. உண்மையில் சரியாகவில்லை எனில், அடுத்த சில நாட்களில் இங்கே பதிலளியுங்கள், புதிதாகத் தொடங்காமல் இதையே மீண்டும் திறப்போம்.

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This Tamil translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

నమస్కారం {{1}}, టికెట్ {{2}} పరిష్కరించబడింది — మేము {{3}}. నిజంగా సరికాకపోతే, రాబోయే కొన్ని రోజుల్లో ఇక్కడ బదులివ్వండి, కొత్తది కాకుండా దీన్నే మళ్లీ తెరుస్తాము.

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This Telugu translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

नमस्कार {{1}}, तिकीट {{2}} आता सोडवले आहे — आम्ही {{3}}. खरोखर ठीक झाले नसल्यास, पुढील काही दिवसांत इथे उत्तर द्या, आम्ही नवीन न करता हेच पुन्हा उघडू.

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This Marathi translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

নমস্কার {{1}}, টিকিট {{2}} এখন সমাধান হয়েছে — আমরা {{3}}। সত্যিই ঠিক না হলে, পরের কয়েক দিনে এখানে জানান, নতুন না করে এটিই আবার খুলব।

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This Bengali translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

Placeholders, timing and approval notes

Agent follow-up

Utility

When a conversation has gone quiet on your side and the window is closing. The honest use of a template to reopen a conversation you were already having. One of these, not three.

Hi {{1}}, {{3}} here, following up on {{2}}. Our chat window closed before you replied, so this message reopens it. Just reply and we can carry on where we left off.

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नमस्ते {{1}}, मैं {{3}}, {{2}} के बारे में फॉलो-अप कर रही हूँ। आपके जवाब से पहले हमारी चैट विंडो बंद हो गई थी, यह संदेश उसे फिर खोल देता है। जवाब दें और हम वहीं से आगे बढ़ते हैं।

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This Hindi translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

வணக்கம் {{1}}, நான் {{3}}, {{2}} குறித்துத் தொடர்கிறேன். நீங்கள் பதிலளிப்பதற்குள் எங்கள் உரையாடல் சாளரம் மூடிவிட்டது, இந்தச் செய்தி அதை மீண்டும் திறக்கிறது. பதிலளியுங்கள், நிறுத்திய இடத்திலிருந்து தொடரலாம்.

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This Tamil translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

నమస్కారం {{1}}, నేను {{3}}, {{2}} గురించి ఫాలో-అప్ చేస్తున్నాను. మీరు బదులిచ్చే లోపు మా చాట్ విండో మూసుకుంది, ఈ సందేశం దాన్ని మళ్లీ తెరుస్తుంది. బదులివ్వండి, ఆపిన చోటి నుండి కొనసాగుదాం.

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This Telugu translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

नमस्कार {{1}}, मी {{3}}, {{2}} बद्दल पाठपुरावा करत आहे. तुम्ही उत्तर देण्यापूर्वी आमची चॅट विंडो बंद झाली, हा संदेश ती पुन्हा उघडतो. उत्तर द्या, आपण जिथे थांबलो तिथून पुढे जाऊ.

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This Marathi translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

নমস্কার {{1}}, আমি {{3}}, {{2}} নিয়ে ফলো-আপ করছি। আপনি উত্তর দেওয়ার আগেই আমাদের চ্যাট উইন্ডো বন্ধ হয়ে গিয়েছিল, এই বার্তা সেটি আবার খোলে। উত্তর দিন, যেখানে থেমেছিলাম সেখান থেকেই চলব।

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This Bengali translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

Placeholders, timing and approval notes

Feedback request

Utility

A day after resolution. Follow-up on a service interaction. Attaching a prize draw or a discount makes it marketing — and lowers the honesty of the answers.

Hi {{1}}, how did we do on ticket {{2}}? Tap a button below — that is the whole survey. It helps {{3}} work out who to put on which kind of problem.

Good

Okay

Poor

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नमस्ते {{1}}, टिकट {{2}} पर हमारा काम कैसा रहा? नीचे एक बटन दबाएँ — बस इतना ही सर्वे है। इससे {{3}} को पता चलता है कि किस समस्या पर किसे लगाना है।

Good

Okay

Poor

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This Hindi translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

வணக்கம் {{1}}, டிக்கெட் {{2}} இல் நாங்கள் எப்படிச் செய்தோம்? கீழே ஒரு பொத்தானை அழுத்துங்கள் — கணக்கெடுப்பு அவ்வளவுதான். எந்தப் பிரச்சினைக்கு யாரை நியமிப்பது என {{3}} அறிய இது உதவுகிறது.

Good

Okay

Poor

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This Tamil translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

నమస్కారం {{1}}, టికెట్ {{2}} లో మేము ఎలా చేశాము? కింద ఒక బటన్ నొక్కండి — సర్వే అంతే. ఏ సమస్యకు ఎవరిని పెట్టాలో {{3}} తెలుసుకోవడానికి ఇది సహాయపడుతుంది.

Good

Okay

Poor

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This Telugu translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

नमस्कार {{1}}, तिकीट {{2}} वर आमचे काम कसे झाले? खाली एक बटण दाबा — एवढेच सर्वेक्षण आहे. कोणत्या समस्येवर कोणाला नेमायचे हे {{3}} ला समजण्यास मदत होते.

Good

Okay

Poor

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This Marathi translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

নমস্কার {{1}}, টিকিট {{2}} এ আমরা কেমন করলাম? নিচে একটি বোতাম চাপুন — জরিপ এটুকুই। কোন সমস্যায় কাকে দিতে হবে তা {{3}} বুঝতে এটি সাহায্য করে।

Good

Okay

Poor

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This Bengali translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

Placeholders, timing and approval notes

Service disruption notice

Utility

Before the outage if planned, immediately if not. Proactive notice about a service they pay for. This message costs far less than the support volume it prevents.

Hi {{1}}, a quick heads-up: {{2}} is currently unavailable. We expect it back by {{3}} and will message you if that changes. Sorry for the inconvenience.

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नमस्ते {{1}}, एक जानकारी: {{2}} फिलहाल उपलब्ध नहीं है। हमें उम्मीद है कि यह {{3}} तक ठीक हो जाएगा, बदलाव होने पर हम बताएंगे। असुविधा के लिए खेद है।

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This Hindi translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

வணக்கம் {{1}}, ஒரு தகவல்: {{2}} தற்போது கிடைக்கவில்லை. {{3}} க்குள் சரியாகும் என எதிர்பார்க்கிறோம், மாற்றம் இருந்தால் தெரிவிப்போம். சிரமத்திற்கு வருந்துகிறோம்.

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This Tamil translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

నమస్కారం {{1}}, ఒక సమాచారం: {{2}} ప్రస్తుతం అందుబాటులో లేదు. {{3}} లోపు తిరిగి వస్తుందని ఆశిస్తున్నాము, మార్పు ఉంటే తెలియజేస్తాము. అసౌకర్యానికి క్షమించండి.

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This Telugu translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

नमस्कार {{1}}, एक सूचना: {{2}} सध्या उपलब्ध नाही. ते {{3}} पर्यंत पूर्ववत होईल अशी अपेक्षा आहे, बदल झाल्यास कळवू. गैरसोयीबद्दल क्षमस्व.

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This Marathi translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

নমস্কার {{1}}, একটি তথ্য: {{2}} এখন পাওয়া যাচ্ছে না। {{3}} এর মধ্যে ঠিক হবে বলে আশা করছি, পরিবর্তন হলে জানাব। অসুবিধার জন্য দুঃখিত।

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This Bengali translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

Placeholders, timing and approval notes

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