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Travel

WhatsApp for travel: the whole trip in one conversation.

Travellers plan on WhatsApp, decide on WhatsApp, and message you from an airport at 11pm on WhatsApp. Watx keeps the quote, the confirmation, the itinerary and the travel-day panic in one thread your whole team can see — with an AI agent covering the hours nobody is at a desk.

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Placeholder for a Watx screenshot showing the travel workflow
Sound familiar?

What this usually looks like today.

  • Quotes and itineraries live in one salesperson’s chat history.
  • Travel-day problems arrive outside office hours.
  • Confirmations and documents are re-sent by hand, one traveller at a time.
  • Repeat travellers are treated like strangers because last year’s trip is on a different phone.
What you actually do

Quote, confirm and support — all in one thread.

01

Quotes and itineraries in the thread

Send PDFs, images and structured messages straight into the conversation, with the full history kept on the contact so next year’s enquiry starts from what they booked last time.

See how it works 02

Confirmations and travel-day reminders

Booking confirmed, departure tomorrow, check-in open — utility templates fired by automation, on the channel people actually read while travelling.

See how it works 03

Cover the hours nobody is at a desk

An AI agent answers baggage, visa-document and timing questions from your own material overnight, and escalates anything that needs a decision to whoever is on call.

See how it works 04

Keep the team on one number

Assignment and status mean a traveller does not get three different answers from three different people, and a handover at shift change carries the whole conversation with it.

See how it works
End to end

How it runs.

  1. 1

    Enquiry becomes a quote

    Itinerary and pricing go into the thread, attached to the contact.

  2. 2

    Booking is confirmed

    A utility template carries the confirmation and the documents.

  3. 3

    Travel day is covered

    Reminders fire automatically; the AI agent handles the 2am question.

  4. 4

    The trip becomes history

    Next year’s enquiry opens with everything they booked last year.

All of it on the official Meta WhatsApp Business Cloud API — and you can keep the WhatsApp Business app on your number while you try it.

FAQ

Travel, answered.

Can we send documents like tickets and visas?

Yes — media in and out is supported, with delivery and read receipts on every message, so you can see whether the traveller actually opened the document before they reached the airport.

Does the AI agent handle other languages?

It replies in the language the traveller writes in, from the same material you gave it, which matters for inbound travel where the enquiry may not arrive in English.

Can we message travellers after the 24-hour window closes?

With an approved template, yes — that is exactly what templates are for. Free-form replies are only possible inside the 24-hour service window, and Watx shows that window counting down in the inbox so nobody writes a reply that cannot be sent.

Other industries

Same platform, different job.

Watx is one product with one shared inbox behind it. What changes between these pages is the workflow, not the platform.

All solutions

Quote, confirm and support — all in one thread.

15-day free trial. No card, and you can keep the WhatsApp Business app on your number.

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