Utility About something the customer already did — an order, a booking, a payment.
WhatsApp appointment rescheduled template
Ready to submit, in 6 languages. Free, no signup — and unlike most template libraries, this one tells you which category Meta will file it under.
Appointments & bookings · Utility
Hi {{1}}, your appointment has moved from {{2}} to {{3}}, still at {{4}}. Nothing else changes. Reply here if that new time does not work.
Copies with the {{1}} placeholders intact, ready to paste.
What goes in each placeholder
| Variable | What it is | Example |
|---|---|---|
{{1}} | Customer name | Priya |
{{2}} | Old time | Thursday 4:30pm |
{{3}} | New date and time | Friday 26 September at 11:00am |
{{4}} | Location | Anna Nagar clinic |
Use samples like these when you submit, not test or
abc. Meta reviews the message with the placeholders
filled in, and obviously fake samples are a
documented rejection cause.
When to send it
On any change, whoever made it.
Why it is a utility template
Repeating both the old and new time is what stops the customer turning up at the original slot.