Utility About something the customer already did — an order, a booking, a payment.

WhatsApp support ticket resolved template

Ready to submit, in 6 languages. Free, no signup — and unlike most template libraries, this one tells you which category Meta will file it under.

Customer support · Utility

Hi {{1}}, ticket {{2}} is now resolved — we {{3}}. If it is not actually fixed, reply here within the next few days and we will reopen it rather than start again.

Copies with the {{1}} placeholders intact, ready to paste.

नमस्ते {{1}}, टिकट {{2}} अब हल हो गया है — हमने {{3}}। अगर वाकई ठीक नहीं हुआ, तो अगले कुछ दिनों में यहीं जवाब दें, हम इसे दोबारा खोल देंगे, नया नहीं बनाएंगे।

Copies with the {{1}} placeholders intact, ready to paste.

This Hindi translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

வணக்கம் {{1}}, டிக்கெட் {{2}} தீர்க்கப்பட்டது — நாங்கள் {{3}}. உண்மையில் சரியாகவில்லை எனில், அடுத்த சில நாட்களில் இங்கே பதிலளியுங்கள், புதிதாகத் தொடங்காமல் இதையே மீண்டும் திறப்போம்.

Copies with the {{1}} placeholders intact, ready to paste.

This Tamil translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

నమస్కారం {{1}}, టికెట్ {{2}} పరిష్కరించబడింది — మేము {{3}}. నిజంగా సరికాకపోతే, రాబోయే కొన్ని రోజుల్లో ఇక్కడ బదులివ్వండి, కొత్తది కాకుండా దీన్నే మళ్లీ తెరుస్తాము.

Copies with the {{1}} placeholders intact, ready to paste.

This Telugu translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

नमस्कार {{1}}, तिकीट {{2}} आता सोडवले आहे — आम्ही {{3}}. खरोखर ठीक झाले नसल्यास, पुढील काही दिवसांत इथे उत्तर द्या, आम्ही नवीन न करता हेच पुन्हा उघडू.

Copies with the {{1}} placeholders intact, ready to paste.

This Marathi translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

নমস্কার {{1}}, টিকিট {{2}} এখন সমাধান হয়েছে — আমরা {{3}}। সত্যিই ঠিক না হলে, পরের কয়েক দিনে এখানে জানান, নতুন না করে এটিই আবার খুলব।

Copies with the {{1}} placeholders intact, ready to paste.

This Bengali translation has not been checked by a native speaker yet. Read it before you submit it — your customers will judge the wording, not us.

What goes in each placeholder

Variable	What it is	Example
`{{1}}`	Customer name	Rahul
`{{2}}`	Ticket number	SUP-3312
`{{3}}`	What was done	replaced the faulty unit and dispatched it today

Use samples like these when you submit, not test or abc. Meta reviews the message with the placeholders filled in, and obviously fake samples are a documented rejection cause.

When to send it

On closing the ticket.

Why it is a utility template

Closing the loop on their request. The reopen route is what stops a closed ticket becoming a one-star review.

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