UtilityAbout something the customer already did — an order, a booking, a payment.
WhatsApp agent follow-up template
Ready to submit, in 6 languages. Free, no signup — and unlike most
template libraries, this one tells you which category Meta will file it under.
Customer support · Utility
Hi {{1}}, {{3}} here, following up on {{2}}. Our chat window closed before you replied, so this message reopens it. Just reply and we can carry on where we left off.
Copies with the {{1}} placeholders intact, ready to paste.
नमस्ते {{1}}, मैं {{3}}, {{2}} के बारे में फॉलो-अप कर रही हूँ। आपके जवाब से पहले हमारी चैट विंडो बंद हो गई थी, यह संदेश उसे फिर खोल देता है। जवाब दें और हम वहीं से आगे बढ़ते हैं।
Copies with the {{1}} placeholders intact, ready to paste.
This Hindi translation has not been checked by a native speaker yet. Read it
before you submit it — your customers will judge the wording, not us.
வணக்கம் {{1}}, நான் {{3}}, {{2}} குறித்துத் தொடர்கிறேன். நீங்கள் பதிலளிப்பதற்குள் எங்கள் உரையாடல் சாளரம் மூடிவிட்டது, இந்தச் செய்தி அதை மீண்டும் திறக்கிறது. பதிலளியுங்கள், நிறுத்திய இடத்திலிருந்து தொடரலாம்.
Copies with the {{1}} placeholders intact, ready to paste.
This Tamil translation has not been checked by a native speaker yet. Read it
before you submit it — your customers will judge the wording, not us.
నమస్కారం {{1}}, నేను {{3}}, {{2}} గురించి ఫాలో-అప్ చేస్తున్నాను. మీరు బదులిచ్చే లోపు మా చాట్ విండో మూసుకుంది, ఈ సందేశం దాన్ని మళ్లీ తెరుస్తుంది. బదులివ్వండి, ఆపిన చోటి నుండి కొనసాగుదాం.
Copies with the {{1}} placeholders intact, ready to paste.
This Telugu translation has not been checked by a native speaker yet. Read it
before you submit it — your customers will judge the wording, not us.
नमस्कार {{1}}, मी {{3}}, {{2}} बद्दल पाठपुरावा करत आहे. तुम्ही उत्तर देण्यापूर्वी आमची चॅट विंडो बंद झाली, हा संदेश ती पुन्हा उघडतो. उत्तर द्या, आपण जिथे थांबलो तिथून पुढे जाऊ.
Copies with the {{1}} placeholders intact, ready to paste.
This Marathi translation has not been checked by a native speaker yet. Read it
before you submit it — your customers will judge the wording, not us.
নমস্কার {{1}}, আমি {{3}}, {{2}} নিয়ে ফলো-আপ করছি। আপনি উত্তর দেওয়ার আগেই আমাদের চ্যাট উইন্ডো বন্ধ হয়ে গিয়েছিল, এই বার্তা সেটি আবার খোলে। উত্তর দিন, যেখানে থেমেছিলাম সেখান থেকেই চলব।
Copies with the {{1}} placeholders intact, ready to paste.
This Bengali translation has not been checked by a native speaker yet. Read it
before you submit it — your customers will judge the wording, not us.
What goes in each placeholder
Variable
What it is
Example
{{1}}
Customer name
Meera
{{2}}
Topic
the size exchange we discussed
{{3}}
Agent name
Divya
Use samples like these when you submit, not test or
abc. Meta reviews the message with the placeholders
filled in, and obviously fake samples are a
documented rejection cause.
When to send it
When a conversation has gone quiet on your side and the window is closing.
Why it is a utility template
The honest use of a template to reopen a conversation you were already having. One of these, not three.
Their reply reopens the 24-hour window, so everything after this message is free-form and free.