UtilityAbout something the customer already did — an order, a booking, a payment.
WhatsApp support ticket received template
Ready to submit, in 6 languages. Free, no signup — and unlike most
template libraries, this one tells you which category Meta will file it under.
Customer support · Utility
Hi {{1}}, we have logged your issue as ticket {{2}}. Someone from the team will reply within {{3}}. You can add anything you forgot by replying here.
Copies with the {{1}} placeholders intact, ready to paste.
नमस्ते {{1}}, आपकी समस्या टिकट {{2}} के रूप में दर्ज हो गई है। टीम से कोई {{3}} के भीतर जवाब देगा। कुछ छूट गया हो तो यहीं जवाब देकर जोड़ सकते हैं।
Copies with the {{1}} placeholders intact, ready to paste.
This Hindi translation has not been checked by a native speaker yet. Read it
before you submit it — your customers will judge the wording, not us.
வணக்கம் {{1}}, உங்கள் பிரச்சினை டிக்கெட் {{2}} ஆகப் பதிவு செய்யப்பட்டுள்ளது. குழுவிலிருந்து ஒருவர் {{3}} க்குள் பதிலளிப்பார். ஏதேனும் விடுபட்டிருந்தால் இங்கே பதிலளித்து சேர்க்கலாம்.
Copies with the {{1}} placeholders intact, ready to paste.
This Tamil translation has not been checked by a native speaker yet. Read it
before you submit it — your customers will judge the wording, not us.
నమస్కారం {{1}}, మీ సమస్య టికెట్ {{2}} గా నమోదైంది. బృందం నుండి ఎవరైనా {{3}} లోపు బదులిస్తారు. ఏదైనా మర్చిపోతే ఇక్కడే బదులిచ్చి చేర్చవచ్చు.
Copies with the {{1}} placeholders intact, ready to paste.
This Telugu translation has not been checked by a native speaker yet. Read it
before you submit it — your customers will judge the wording, not us.
नमस्कार {{1}}, तुमची तक्रार तिकीट {{2}} म्हणून नोंदवली आहे. टीममधून कोणीतरी {{3}} मध्ये उत्तर देईल. काही राहिले असल्यास इथेच उत्तर देऊन जोडा.
Copies with the {{1}} placeholders intact, ready to paste.
This Marathi translation has not been checked by a native speaker yet. Read it
before you submit it — your customers will judge the wording, not us.
নমস্কার {{1}}, আপনার সমস্যা টিকিট {{2}} হিসেবে নথিভুক্ত হয়েছে। দল থেকে কেউ {{3}} এর মধ্যে উত্তর দেবেন। কিছু বাদ পড়লে এখানেই জানিয়ে যোগ করতে পারেন।
Copies with the {{1}} placeholders intact, ready to paste.
This Bengali translation has not been checked by a native speaker yet. Read it
before you submit it — your customers will judge the wording, not us.
What goes in each placeholder
Variable
What it is
Example
{{1}}
Customer name
Rahul
{{2}}
Ticket number
SUP-3312
{{3}}
Response time
4 working hours
Use samples like these when you submit, not test or
abc. Meta reviews the message with the placeholders
filled in, and obviously fake samples are a
documented rejection cause.
When to send it
Within a minute of the ticket being raised.
Why it is a utility template
Acknowledges a request they made. Give a real timeframe — "as soon as possible" is what people quote back to you angrily.