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Utility About something the customer already did — an order, a booking, a payment.

WhatsApp post-trip feedback template

Ready to submit, in 6 languages. Free, no signup — and unlike most template libraries, this one tells you which category Meta will file it under.

Travel & hospitality · Utility

Hi {{1}}, welcome back. How was {{2}}? A sentence is plenty — {{3}} is small enough that we read every reply and actually change things because of them.

Copies with the {{1}} placeholders intact, ready to paste.

What goes in each placeholder

Use samples like these when you submit, not test or abc. Meta reviews the message with the placeholders filled in, and obviously fake samples are a documented rejection cause.

When to send it

A day after they return.

Why it is a utility template

Follow-up on a service delivered. Keep the ask to one question; a review-for-discount offer turns it into marketing.