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Utility About something the customer already did — an order, a booking, a payment.

WhatsApp refund processed template

Ready to submit, in 6 languages. Free, no signup — and unlike most template libraries, this one tells you which category Meta will file it under.

Orders & delivery · Utility

Hi {{1}}, your refund of {{3}} for order {{2}} has been processed. It usually reaches your original payment method within {{4}}. Reply here if it has not arrived by then.

Copies with the {{1}} placeholders intact, ready to paste.

What goes in each placeholder

Use samples like these when you submit, not test or abc. Meta reviews the message with the placeholders filled in, and obviously fake samples are a documented rejection cause.

When to send it

When the refund is actually initiated, not when it is approved.

Why it is a utility template

Money movement on an existing order. Send it late and you get a support ticket instead.