UtilityAbout something the customer already did — an order, a booking, a payment.
WhatsApp order delayed template
Ready to submit, in 6 languages. Free, no signup — and unlike most
template libraries, this one tells you which category Meta will file it under.
Orders & delivery · Utility
Hi {{1}}, an update on order {{2}} — it is running late because of {{4}}. The revised delivery estimate is {{3}}. Sorry for the wait; reply here if you would rather cancel.
Copies with the {{1}} placeholders intact, ready to paste.
नमस्ते {{1}}, ऑर्डर {{2}} के बारे में जानकारी — {{4}} की वजह से यह देर से पहुँचेगा। नई अनुमानित डिलीवरी {{3}} है। देरी के लिए खेद है; रद्द करना चाहें तो यहीं बताएं।
Copies with the {{1}} placeholders intact, ready to paste.
This Hindi translation has not been checked by a native speaker yet. Read it
before you submit it — your customers will judge the wording, not us.
வணக்கம் {{1}}, ஆர்டர் {{2}} குறித்த தகவல் — {{4}} காரணமாக தாமதமாகிறது. திருத்தப்பட்ட டெலிவரி நாள் {{3}}. தாமதத்திற்கு வருந்துகிறோம்; ரத்து செய்ய விரும்பினால் இங்கே தெரிவிக்கவும்.
Copies with the {{1}} placeholders intact, ready to paste.
This Tamil translation has not been checked by a native speaker yet. Read it
before you submit it — your customers will judge the wording, not us.
నమస్కారం {{1}}, ఆర్డర్ {{2}} గురించి సమాచారం — {{4}} కారణంగా ఆలస్యం అవుతోంది. సవరించిన డెలివరీ తేదీ {{3}}. ఆలస్యానికి క్షమించండి; రద్దు చేయాలనుకుంటే ఇక్కడ తెలియజేయండి.
Copies with the {{1}} placeholders intact, ready to paste.
This Telugu translation has not been checked by a native speaker yet. Read it
before you submit it — your customers will judge the wording, not us.
नमस्कार {{1}}, ऑर्डर {{2}} बद्दल माहिती — {{4}} मुळे ती उशिरा पोहोचेल. सुधारित डिलिव्हरी तारीख {{3}} आहे. विलंबाबद्दल क्षमस्व; रद्द करायचे असल्यास इथे कळवा.
Copies with the {{1}} placeholders intact, ready to paste.
This Marathi translation has not been checked by a native speaker yet. Read it
before you submit it — your customers will judge the wording, not us.
নমস্কার {{1}}, অর্ডার {{2}} সম্পর্কে জানাচ্ছি — {{4}} এর কারণে দেরি হচ্ছে। সংশোধিত ডেলিভারির তারিখ {{3}}। দেরির জন্য দুঃখিত; বাতিল করতে চাইলে এখানে জানান।
Copies with the {{1}} placeholders intact, ready to paste.
This Bengali translation has not been checked by a native speaker yet. Read it
before you submit it — your customers will judge the wording, not us.
What goes in each placeholder
Variable
What it is
Example
{{1}}
Customer name
Rahul
{{2}}
Order number
WX-4417
{{3}}
New estimate
Monday, 29 September
{{4}}
Reason
a courier delay in your area
Use samples like these when you submit, not test or
abc. Meta reviews the message with the placeholders
filled in, and obviously fake samples are a
documented rejection cause.
When to send it
As soon as you know, not when the customer asks.
Why it is a utility template
Bad news early is service. This is the message that prevents the angry inbound one.