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Platform

Click-to-WhatsApp ad

Also called: CTWA

A Facebook or Instagram ad whose call to action opens a WhatsApp conversation with your business.

Platform

Rather than sending someone to a landing page, the ad opens a chat. Conversion rates are usually far better than a form, because the commitment is a message rather than a set of fields.

The reporting problem is that the click and the sale happen in different systems. Attribution that records which ad opened the conversation, and carries it through to the deal, is what turns this from a volume metric into a revenue one.