WhatsApp chatbot template: test drive booking
A test drive booking is a high-intent lead that dealerships routinely lose to a missed call. This one captures the model, the showroom and the finance question in four taps.
The goal
Book a test drive and route the buyer with the finance question already answered.
The flow, node by node
- List menu
Which model?
Your actual range. This is also the answer to "what do you have?", which is most of what arrives.
- List menu
Which showroom?
Branch locations. Getting this wrong wastes a Saturday for both sides.
- Buttons
Buying outright or financing?
Asked here it is a logistics question. Asked by a salesperson later it feels like qualification, and people deflect.
Last one — are you planning to buy outright or would you like finance options ready?
आखिरी सवाल — आप एकमुश्त खरीदना चाहते हैं या फाइनेंस के विकल्प तैयार रखें?
- HTTP request
Check demo car availability
By model and branch. Offering a test drive in a car that is out is the one unrecoverable error in this flow.
- Buttons
Offer slots
Weekend first, honestly labelled. Most test drives happen on a Saturday.
- Set attribute
Record model, branch, finance intent and slot
Four fields that make the salesperson’s first sentence useful rather than exploratory.
- Send template
Confirm with what to bring
Utility. Licence, and whatever your insurer requires. This removes the most common wasted visit.
- Hand off to a human
Assign a salesperson at that branch
With everything above attached.
Where this usually goes wrong
- Not checking demo availability. A booked test drive with no car is worse than no booking.
- Forgetting to say "bring your licence". It is the single most common reason a booked test drive does not happen.
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