WhatsApp chatbot template: course enquiry
Every intake brings the same questions in the same order, from hundreds of people at once. The flow narrows to a course, then hands the detail to an agent that has actually read your prospectus.
The goal
Answer the standard questions and record where each applicant got to.
The flow, node by node
- Send message
Greet and narrow
Hi! Which course are you asking about? I can cover fees, eligibility and dates.
नमस्ते! आप किस कोर्स के बारे में पूछ रहे हैं? मैं फीस, योग्यता और तारीखें बता सकता हूँ।
- List menu
Course menu
Your actual courses, grouped by stream. This is also the answer to "what do you offer?".
- Buttons
What do you want to know?
Fees / eligibility / dates / how to apply. Four buttons covering nine out of ten enquiries.
- Hand off to AI
Answer from the prospectus
The agent answers from your uploaded prospectus and fee structure, in the language they wrote in, rather than improvising.
- Set attribute
Record course and intake
Two fields that make every later reminder targetable by cohort rather than blasted to the whole list.
- Buttons
Ready to apply?
Apply now / talk to a counsellor / not yet. All three are useful answers.
- Set attribute
Set the applicant stage
Enquired, form started, counsellor requested. This field is what lets you nudge only the people stuck at a step.
- Hand off to a human
Counsellor requested → route
With course, intake and every question they asked already on the record.
Where this usually goes wrong
- Letting the bot quote fees from its own memory. Point the agent at the fee document, and re-upload it when it changes.
- Not recording the stage. Without it, deadline reminders go to everyone and the ones who already enrolled get chased.
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