WhatsApp chatbot template: product finder
A shopper asking "what do you have?" is asking you to narrow it down. Three taps beats scrolling a catalogue, and the products land in the thread where the decision already is.
The goal
Get from "what do you have?" to two or three specific products in three taps.
The flow, node by node
- Send message
Open with the narrowing question
Happy to help you find something. Who is it for?
कुछ पसंद करने में मदद कर सकता हूँ। यह किसके लिए है?
- Buttons
Who or what for
The broadest cut first — men, women, kids, or gift. Never open with a price question.
- List menu
Category
Only the categories that exist under the previous answer, so nobody hits an empty result.
- Buttons
Budget band
Now, not earlier. Asked first it reads as a filter on them; asked here it reads as helpfulness.
- Set attribute
Record the preferences
Three answers on the contact are three segment criteria for later, whether they buy today or not.
- Send products
Send two or three products
From your synced catalogue, in the chat. Two or three, not twelve — this is the whole value of the flow.
- Buttons
Buy / see more / ask someone
A route forward, a route sideways, and a route to a person.
- Hand off to a human
Bulk, custom or complaint → a person
These are the conversations worth a human, and the flow should reach them faster than a queue would.
Where this usually goes wrong
- Sending the whole catalogue. The flow exists to narrow; a twelve-product list has narrowed nothing.
- Asking for budget first. It changes the tone of everything after it.
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